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Illustration: Daily Life

Daily Life

Postal Services

 

Conversation

Illustrator: Tegami "I would like to send mail to XXX."
XXX e tegami o okuritai no desuga.

How to Send Mail

Mail can be sent by affixing a stamp to the item to be mailed and depositing it in the red mailbox with the mark. If the mailbox has two slots, the one on the left side as you stand facing the mailbox is for regular mail, while the slot on the right side is for other types of mail, such as express or international mail.

International Mail

There are various ways to send mail overseas: airmail, sea mail, SAL (Surface Air Limited, which is less expensive than airmail and faster than sea mail) and international business EMS (Express Mail Service).

Notice of Delivery in Absence

If a registered letter or parcel arrives when you are not at home, a “Notice of Delivery in Absence” is left in your mailbox. Go to the designated Japan Post with the notice, along with an official document that verifies your identity, such as an alien registration card (and your name seal if you have one), to receive your letter or parcel.

Inquiries
For inquiries concerning postal services, please call the Customer Service Consultation Center of Japan Post Service Co., Ltd.
Although there are service desks for those who speak Japanese or English, there are no service desks for those who speak Chinese, Korean or Portuguese.
Hours
Telephone Number
Weekdays, 8:00 a.m. to 10:00 p.m. (Toll-free) 0120-23-28-86
* Please be sure to dial the correct number.
Saturdays, Sundays and national holidays, 9:00 a.m. to 10:00 p.m.

* For those who are calling from a cell phone, please dial the following number: 0570-046-666 (Callers will be charged regular telephone rates.)

If you notify your nearest post office or Japan Post of your new address when you are planning to move out, your mail can be forwarded for one year.


* For those who need advice in English, please dial the following number: 0570-046-111 (Callers will be charged regular telephone rates.)

 

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